Support Tracker | Atlas Thread Digital

Open Tickets View all

Title	Customer	Priority	Status	Due	Time

Recent Time Entries View all

Date	Ticket	Customer	Description	Hours	Billable

Status Priority Customer Category

#	Title	Customer	Category	Priority	Status	Assignee	Due	Hours	Actions

Ticket Customer Billable From To

Date	Ticket	Customer	Description	Hours	Rate	Amount	Billable	Actions

Period From To Show

By Customer

Customer	Tickets	Entries	Hours	Retainer	Overage	Amount	Actions

By Ticket

#	Ticket	Customer	Hours	Amount	Status

Defaults

Your name (default assignee)

Default hourly rate

Currency symbol

Business / your name

Categories

Statuses

Statuses "Resolved" and "Closed" count as completed in reports.

Priorities

Assignees

Customers

Name	Abbrev.	Email	Phone	Hourly Rate	Actions

Data

Your data lives in SQL Server (SupportTracker). Backups are JSON snapshots you can restore later or import into another instance.

Restore from backup

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